Privacy Policy

1. Introduction

Welcome to Chigisoft.

Chigisoft Limited ("Chigisoft", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with applicable privacy and data protection laws across the jurisdictions in which we operate.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you:

• Visit our websites
• Use our services or products
• Interact with our platforms, applications, or systems
• Contact us or engage with our team
• Participate in events, assessments, audits, surveys, forms, or marketing activities

This policy applies to:

• https://chigisoft.com
• https://chigisoft.ca
• Chigisoft platforms, applications, and services
• Associated products and digital properties operated by Chigisoft

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Chigisoft is a Product Engineering & Technology Services company delivering:

• AI systems & intelligent infrastructure
• Digital transformation services
• Product engineering
• Managed IT services
• Web and mobile applications
• Enterprise software systems
• Emerging technology solutions

Our operations span multiple jurisdictions, including Canada and Nigeria, and we serve clients globally.

3. Information We Collect

We may collect the following categories of information.

3.1 Information You Provide Directly

This includes information submitted through contact forms, audit or assessment forms, consultation requests, newsletter subscriptions, lead generation forms, job applications, client onboarding, contracts and proposals, and event registrations.

Examples may include: full name, company or organisation name, email address, phone number, job title, industry information, business requirements, project information, billing and payment information, and uploaded files or attachments.

3.2 Information Collected Automatically

When you visit our websites or platforms, we may automatically collect technical and usage information such as IP address, browser type and version, device information, operating system, geographic region, website interactions, pages visited, session duration, referral sources, clickstream and behavioural analytics, and cookies and tracking data.

3.3 Information from Third Parties

We may receive information from analytics providers, CRM and marketing platforms, advertising and campaign platforms, business partners, publicly available sources, social media platforms, and integrated services or APIs.

4. How We Use Information

We use collected information to:

• Provide and improve services
• Respond to inquiries and requests
• Deliver consultations, proposals, and support
• Process transactions and agreements
• Improve website performance and user experience
• Conduct analytics and research
• Deliver newsletters and marketing communications
• Personalise user experiences
• Assess AI readiness and operational maturity
• Enhance platform security and reliability
• Detect fraud, abuse, or unauthorised activity
• Comply with legal obligations
• Protect our rights, systems, clients, and users

5. Legal Bases for Processing

Where applicable under laws such as the GDPR, UK GDPR, PIPEDA, and similar frameworks, we process personal data under one or more of the following legal bases:

• Consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Protection of vital interests
• Public interest obligations where applicable

6. Cookies & Tracking Technologies

We use cookies and related technologies to improve website functionality, remember user preferences, analyse traffic and performance, support security features, deliver personalised experiences, and measure marketing effectiveness.

Cookies may include essential cookies, analytics cookies, functional cookies, and advertising or retargeting cookies. You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. AI Systems, Assessments & Automated Processing

Certain Chigisoft services may involve AI readiness assessments, workflow analysis, automated recommendations, AI-assisted analytics, and intelligent automation systems.

Any outputs, recommendations, or scores generated through our systems are intended to support operational insights and decision-making and should not be interpreted as legal, financial, or regulatory advice. Where automated systems are used, we implement reasonable safeguards designed to minimise bias, unauthorised access, misuse, and security risks.

8. Marketing Communications

We may send insights and articles, product and service updates, AI and technology resources, industry reports, invitations to events or webinars, and promotional communications.

You may opt out of marketing communications at any time by using the unsubscribe link, contacting us directly, or updating your preferences where available. Operational or service-related communications may still be sent where necessary.

9. How We Share Information

We do not sell personal information. We may share information with employees and authorised personnel, subsidiaries or affiliated entities within Prevera Group, cloud and infrastructure providers, analytics and marketing providers, CRM and communication platforms, payment processors, legal and professional advisors, service providers and contractors, and regulatory or law enforcement authorities where legally required.

All third parties are expected to maintain appropriate confidentiality and security obligations.

10. International Data Transfers

Because Chigisoft operates globally, information may be processed or stored in jurisdictions outside your province, state, or country of residence. These jurisdictions may have different data protection laws. Where required, we implement appropriate safeguards designed to protect transferred information.

11. Data Retention

We retain information only for as long as reasonably necessary to provide services, fulfil contractual obligations, comply with legal requirements, resolve disputes, enforce agreements, and improve operations and security.

When information is no longer required, we take reasonable steps to securely delete, anonymise, or archive it.

12. Security Measures

Chigisoft implements administrative, technical, and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration, misuse, loss, or destruction. Security measures may include access controls, encryption, monitoring and logging, secure infrastructure practices, authentication controls, staff confidentiality obligations, and security reviews and audits.

While we strive to protect information, no method of transmission or storage can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on your jurisdiction, you may have rights including access to personal information, correction of inaccurate information, deletion of information, restriction of processing, objection to processing, data portability, withdrawal of consent, and complaint to a supervisory authority.

Requests may be submitted using the contact details provided below. We may request verification of identity before processing certain requests.

14. Canadian Privacy Rights

For users in Canada, Chigisoft seeks to comply with applicable privacy obligations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and related provincial privacy requirements where applicable.

15. Nigerian Privacy Rights

For users in Nigeria, Chigisoft seeks to comply with the Nigeria Data Protection Act (NDPA) and applicable data protection obligations.

16. GDPR & International Users

Where the GDPR or similar frameworks apply, users may exercise applicable rights regarding their personal data. Chigisoft will take commercially reasonable steps to respond to valid requests within applicable legal timelines.

17. Children's Privacy

Our services are not directed toward children under the age required by applicable laws. We do not knowingly collect personal information from children without appropriate legal basis or consent. If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.

18. Third-Party Services & Links

Our websites or services may contain links to third-party platforms, tools, or services. Chigisoft is not responsible for the privacy practices, content, or policies of third-party services. Users are encouraged to review the privacy policies of those providers.

19. Business Transfers

In connection with mergers, acquisitions, restructuring, financing, or asset sales, information may be transferred as part of business operations, subject to applicable confidentiality and legal obligations.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in services, legal or regulatory updates, operational improvements, and security or compliance requirements. Updated versions will be published on this page with the revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

21. Contact Us

22. Intellectual Property Notice

"Chigisoft" and related brands, platforms, systems, and materials are trademarks or intellectual property of Chigisoft Limited and/or affiliated entities. Unauthorised use, reproduction, or distribution is prohibited.

23. Accessibility & Transparency

Chigisoft is committed to transparency, accessibility, and responsible technology practices. If you require this Privacy Policy in another format or require assistance understanding any section, please contact us.