Chigisoft is committed to protecting your personal information and your right to privacy. If you have any
questions or concerns about this privacy notice, please contact us at [email protected]
This policy is effective as of 1st July 2022 and was last updated on 1st July 2022.
When you visit our website http://www.chigisoft.com (“the Website”), we appreciate that you are trusting
us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to
explain to you in the clearest way possible what information we collect, how we use it and what rights you
have in relation to it. We hope you take some time to read through it carefully, as it is important. If
there are any terms in this privacy notice that you do not agree with, please discontinue use of our
This privacy notice applies to all information collected through our Services (which, as described above,
includes our Website and App), as well as, any related services, sales, marketing or events.
Please read this privacy notice carefully as it will help you understand what we do with the information
that we collect.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you interact with any of our
platforms, express an interest in obtaining information about us or our products and Services, when you
participate in activities on the Services or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the
Services, the choices you make and the products and features you use. The personal information we
collect may include the following:
Personal Information Provided by You — We collect names; phone numbers; email addresses and other
All personal information that you provide to us must be true, complete and accurate, and you must notify
us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device
characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use or navigate the Services. This
information does not reveal your specific identity (like your name or contact information) but may
include device and usage information, such as your IP address, browser and device characteristics,
operating system, language preferences, referring URLs, device name, country, location, information
about how and when you use our Services and other technical information. This information is primarily
needed to maintain the security and operation of our Services, and for our internal analytics and
The information we collect includes:
**Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance
information our servers automatically collect when you access or use our Services and which we record in
log files. Depending on how you interact with us, this log data may include your IP address, device
information, browser type and settings and information about your activity in the Services (such as the
date/time stamps associated with your usage, pages and files viewed, searches and other actions you take
such as which features you use), device event information (such as system activity, error reports
(sometimes called ‘crash dumps’) and hardware settings).
**Device Data. We collect device data such as information about your computer, phone, tablet or other
device you use to access the Services. Depending on the device used, this device data may include
information such as your IP address (or proxy server), device and application identification numbers,
location, browser type, hardware model Internet service provider and/or mobile carrier, operating system
and system configuration information.
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the
fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services for a variety of business purposes described
below. We process your personal information for these purposes in reliance on our legitimate business
interests, in order to enter into or perform a contract with you, with your consent, and/or for
compliance with our legal obligations. We indicate the specific processing grounds we rely on next to
each purpose listed below.
We use the information we collect or receive:
**To post testimonials. We post testimonials on our Services that may contain personal information.
Prior to posting a testimonial, we will obtain your consent to use your name and the content of the
testimonial. If you wish to update or delete your testimonial, please contact us at
and be sure to include your name, testimonial location, and contact information.
**Request feedback. We may use your information to request feedback and to contact you about your use of
**To enable user-to-user communications. We may use your information in order to enable user-to-user
communications with each user’s consent. To manage user accounts. We may use your information for the
purposes of managing our account and keeping it in working order.
**To send administrative information to you. We may use your personal information to send you product,
service and new feature information and/or information about changes to our terms, conditions, and
**To protect our Services. We may use your information as part of our efforts to keep our Services safe
and secure (for example, for fraud monitoring and prevention). **To enforce our terms, conditions and
policies for business purposes, to comply with legal and regulatory requirements or in connection with
**To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may
need to inspect the data we hold to determine how to respond.
**Fulfill and manage your orders. We may use your information to fulfill and manage your orders,
payments, returns, and exchanges made through the Services.
**Administer prize draws and competitions. We may use your information to administer prize draws and
competitions when you elect to participate in our competitions.
**To deliver and facilitate delivery of services to the user. We may use your information to provide you
with the requested service.
**To respond to user inquiries/offer support to users. We may use your information to respond to your
inquiries and solve any potential issues you might have with the use of our Services.
**To send you marketing and promotional communications. We and/or our third-party marketing partners may
use the personal information you send to us for our marketing purposes, if this is in accordance with
your marketing preferences. For example, when expressing an interest in obtaining information about us
or our Services, subscribing to marketing or otherwise contacting us, we will collect personal
information from you. You can opt-out of our marketing emails at any time (see the “WHAT ARE YOUR
PRIVACY RIGHTS?” below).
**Deliver targeted advertising to you. We may use your information to develop and display personalized
content and advertising (and work with third parties who do so) tailored to your interests and/or
location and to measure its effectiveness.
**For other business purposes. We may use your information for other business purposes, such as data
analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to
evaluate and improve our Services, products, marketing and your experience. We may use and store this
information in aggregated and anonymized form so that it is not associated with individual end users and
does not include personal information. We will not use identifiable personal information without your
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to provide you with
services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
**Consent: We may process your data if you have given us specific consent to use your personal
information for a specific purpose.
**Legitimate Interests: We may process your data when it is reasonably necessary to achieve our
legitimate business interests.
**Performance of a Contract: Where we have entered into a contract with you, we may process your
personal information to fulfill the terms of our contract.
**Legal Obligations: We may disclose your information where we are legally required to do so in order to
comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process,
such as in response to a court order or a subpoena (including in response to public authorities to meet
national security or law enforcement requirements).
**Vital Interests: We may disclose your information where we believe it is necessary to investigate,
prevent, or take action regarding potential violations of our policies, suspected fraud, situations
involving potential threats to the safety of any person and illegal activities, or as evidence in
litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following
**Business Transfers. We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of
our business to another company.
**Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party
vendors, service providers, contractors or agents who perform services for us or on our behalf and
require access to such information to do that work. Examples include: payment processing, data analysis,
email delivery, hosting services, customer service and marketing efforts. We may allow selected third
parties to use tracking technology on the Services, which will enable them to collect data on our behalf
about how you interact with our Services over time. This information may be used to, among other things,
analyze and track data, determine the popularity of certain content, pages or features, and better
understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of
your information with third parties for their promotional purposes.
More specifically, we may need to process your data or share your personal information in the following
**Business Partners. We may share your information with our business partners to offer you certain
products, services or promotions.
4. WHO WILL YOUR INFORMATION BE SHARED WITH?
In Short: We only share information with the following categories of third parties.
We only share and disclose your information with the following categories of third parties. If we have
processed your data based on your consent and you wish to revoke your consent, please contact us using
the contact details provided in the section below titled “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”.
**Communication & Collaboration Tools
**Data Analytics Services
**Data Storage Service Providers
**User Account Registration & Authentication Services
**Website Hosting Service Providers
5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our services using a social media account, we may have
access to certain information about you.
Our Services offers you the ability to register and login using your third-party social media account
details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain
profile information about you from your social media provider. The profile information we receive may
vary depending on the social media provider concerned, but will often include your name, email address,
friends list, profile picture as well as other information you choose to make public on such social
We will use the information we receive only for the purposes that are described in this privacy notice
or that are otherwise made clear to you on the relevant Services. Please note that we do not control,
and are not responsible for, other uses of your personal information by your third-party social media
provider. We recommend that you review their privacy notice to understand how they collect, use and
share your personal information, and how you can set your privacy preferences on their sites and apps.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this
privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in
this privacy notice, unless a longer retention period is required or permitted by law (such as tax,
accounting or other legal requirements). No purpose in this notice will require us keeping your personal
information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either
delete or anonymize such information, or, if this is not possible (for example, because your personal
information has been stored in backup archives), then we will securely store your personal information
and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical
We have implemented appropriate technical and organizational security measures designed to protect the
security of any personal information we process. However, despite our safeguards and efforts to secure
your information, no electronic transmission over the Internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other
unauthorized third parties will not be able to defeat our security, and improperly collect, access,
steal, or modify your information. Although we will do our best to protect your personal information,
transmission of personal information to and from our Services is at your own risk. You should only
access the Services within a secure environment.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal
information, you also have the right to complain to your local data protection supervisory authority.
You can find their contact details here
If you are a resident in Switzerland, the contact details for the data protection authorities are
If you have questions or comments about your privacy rights, you may email us at [email protected]
If you would at any time like to review or change the information in your account or terminate your
account, you can:
Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information
from our active databases. However, we may retain some information in our files to prevent fraud,
applicable legal requirements.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking
on the unsubscribe link in the emails that we send or by contacting us using the details provided below.
You will then be removed from the marketing email list — however, we may still communicate with you, for
example to send you service-related emails that are necessary for the administration and use of your
account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you
Contact us using the contact information provided.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track
(“DNT”) feature or setting you can activate to signal your privacy preference not to have data about
your online browsing activities monitored and collected. At this stage no uniform technology standard
for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to
DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked
online. If a standard for online tracking is adopted that we must follow in the future, we will inform
you about that practice in a revised version of this privacy notice.
10. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated
“Revised” date and the updated version will be effective as soon as it is accessible. If we make
material changes to this privacy notice, we may notify you either by prominently posting a notice of
such changes or by directly sending you a notification. We encourage you to review this privacy notice
frequently to be informed of how we are protecting your information.
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected]
12. HOW CAN YOU REVIEW. UPDATE. OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal
information we collect from you, change that information, or delete it in some circumstances. To request
to review, update, or delete your personal information, please contact: [email protected]